Sustaining Product Quality Manager
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About this role
Imagine what you could do here. At Apple, new insights have a way of becoming extraordinary products, services, and customer experiences very quickly. Bring passion and dedication to your job and there's no telling what you could accomplish!
The people here at Apple don't just build products - they create the kind of wonder that's revolutionized entire industries. It's the diversity of those people and their ideas that encourages the innovation that runs through everything we do, from amazing technology to industry-leading environmental efforts. Join Apple, and help us leave the world better than we found it!
Description
Are you passionate about Quality Engineering, data analysis, and solving some of the world's most sophisticated problems? Join the dynamic Sustaining Product Quality Engineering team! We partner closely with Engineering, Operations, and AppleCare teams to ensure our customers continue to have the best experience possible!
Responsibilities:
Own and drive key quality metrics for all sustaining programs
Bring up strategic manufacturing sites across different geographies with OEM partners
Plan field readiness for new product launch partnering with AppleCare and engineering, including planning and driving Early Field Failure Analysis (EFFA)
Monitor customer experience metrics in the field, quality metrics at OEM sites, and work on quality critical issues
Collect and analyze data to identify emerging quality issues, and assess impact of corrective actions
Lead weekly Quality Improvement Forums to drive ongoing product improvements with multi-functional partners including Manufacturing, AppleCare, and Engineering teams
Lead critical quality issues investigations, technical failure analysis to support root cause analysis, failure replication, and issue resolution
Drive design, process, and reliability test improvements to improve warranty return rate
Provide sustaining quality data insights to cross functional teams to support new product baseline, design/process/test improvements, and perform reliability risk assessments
Conduct periodic reviews of Field/Factory Quality Data with OEM partners
Generate Product Health summaries on a regular basis
Provide regular VP level communication of product quality
Develop automated data reporting tools for internal and cross-functional communication
Ensure operational technical readiness for all phases of the introduction cycle, including driving contract manufacturer preparation for pre-production builds
Support and attend product development builds as required
Travel internationally (~20%)
Preferred Qualifications
MS in Mechanical, Industrial, Systems Engineering or equivalent
Technical systems knowledge related to electronics and mechanical assembly
Broad software knowledge (OS & test related)
Knowledgeable in data analysis and interpretation ; Tableau scripting and JMP scripting knowledge is preferred
Proven experience in Quality Engineering, Reliability, and Failure Analysis.
Experience partnering with international contract manufacturers in mass production; experience traveling to manufacturing sites
Clear and consistent communication, including exec level presentation skills
Must be a self starter with innovation, integrity, and attention to detail
Project management experience
Outstanding communications skills
Minimum Qualifications
BS in Mechanical, Industrial, Systems Engineering or equivalent
5+ years of experience in manufacturing, field quality, and/or development of new products
Pay & Benefits
At Apple, base pay is one part of our total compensation package and is determined within a range. This provides the opportunity to progress as you grow and develop within a role. The base pay range for this role is between $128,400 and $236,700, and your base pay will depend on your skills, qualifications, experience, and location.
Apple employees also have the opportunity to become an Apple shareholder through participation in Apple's discretionary employee stock programs. Apple employees are eligible for discretionary restricted stock unit awards, and can purchase Apple stock at a discount if voluntarily participating in Apple's Employee Stock Purchase Plan. You'll also receive benefits including: Comprehensive medical and dental coverage, retirement benefits, a range of discounted products and free services, and for formal education related to advancing your career at Apple, reimbursement for certain educational expenses - including tuition. Additionally, this role might be eligible for discretionary bonuses or commission payments as well as relocation. Learn more about Apple Benefits
Note: Apple benefit, compensation and employee stock programs are subject to eligibility requirements and other terms of the applicable plan or program.