Remote Support Engineer - Night Shift

Location: Warrington

Contract: Full-time, Shift-based (Night Shift)
Department: Connected Services / Remote Support

Mission

As an Engineer II, Digital Services Remote Operations within the Connected Services Hub, you will enhance customer electrical and building system performance through remote monitoring, technical support, and data-driven insights. Your mission is to optimise system reliability, efficiency, and uptime by proactively analysing connected assets and delivering effective remote solutions.

Key Responsibilities

Remote Technical Support

• Provide 1st and 2nd line remote support for BMS, HVAC, security systems, door access, UPS, and power monitoring solutions.
• Diagnose faults remotely through alarm analysis, logs, and system interrogation, delivering effective resolutions.
• Monitor asset health and interpret alarms/events from connected systems, applying corrective actions.
• Support software upgrades, remote configurations, and troubleshooting activities.

Proactive Monitoring & Data Analysis

• Perform proactive system monitoring using digital tools to identify risks and optimise performance.
• Conduct predictive analysis and transform data into actionable insights for customers.
• Generate reports, escalate alarms, and provide performance recommendations.

Customer Interaction & Service Delivery

• Deliver high levels of customer satisfaction through clear communication and timely resolution.
• Provide remote consultation, including site analysis, benchmarking, and recommendations.
• Support both contract and ad-hoc customers as required.

Collaboration & Operations

• Liaise with Field Service Representatives for on-site interventions.
• Work with cross-functional teams including technical experts, sales, and customer care teams.
• Maintain accurate documentation and records of all activities.
• Support onboarding, training, and mentoring of team members.
• Operate independently during night shifts while adhering to procedures and service standards.

Skills and Attributes

• Strong technical troubleshooting and analytical skills.
• Ability to interpret complex data and provide practical solutions.
• Excellent communication skills with the ability to explain technical issues clearly.
• Capable of prioritising tasks and working in a fast-paced 24/7 environment.
• Ability to work independently and make decisions during night operations.
• Strong IT literacy and familiarity with remote monitoring tools.

Technical Background (Desirable)

• Knowledge of Schneider Electric technologies, BMS, HVAC, or electrical systems.
• Experience in remote technical support or field service engineering.
• Understanding of IoT, digital services, or data centre environments.

Education / Qualifications

• Degree in IT, Software Engineering, Computer Engineering, Information Systems, or equivalent.
• ONC, City & Guilds, or relevant engineering qualification. (desirable)
• Additional languages (desirable).

What We Offer

• Competitive salary and bonus scheme.
• 28 days annual leave plus public holidays.
• Pension and employee share ownership programme.
• Health & wellbeing support and flexible benefits.
• Ongoing training, career development, and internal mobility opportunities.
• Inclusive and supportive workplace culture.

Looking to make an IMPACT with your career?

When you are thinking about joining a new team, culture matters. At Schneider Electric, our values and behaviors are the foundation for creating a great culture to support business success. We believe that our IMPACT values - Inclusion, Mastery, Purpose, Action, Curiosity, Teamwork - starts with us.

IMPACT is also your invitation to join Schneider Electric where you can contribute to turning sustainability ambition into actions, no matter what role you play. It is a call to connect your career with the ambition of achieving a more resilient, efficient, and sustainable world.

We are looking for IMPACT Makers; exceptional people who turn sustainability ambitions into actions at the intersection of automation, electrification, and digitization. We celebrate IMPACT Makers and believe everyone has the potential to be one.

Become an IMPACT Maker with Schneider Electric - apply today!

40 billion global revenue
+9% organic growth
150 000+ employees in 100+ countries

You must submit an online application to be considered for any position with us. This position will be posted until filled.

Schneider Electric aspires to be the most inclusive and caring company in the world, by providing equitable opportunities to everyone, everywhere, and ensuring all employees feel uniquely valued and safe to contribute their best. We mirror the diversity of the communities in which we operate, and 'inclusion' is one of our core values. We believe our differences make us stronger as a company and as individuals and we are committed to championing inclusivity in everything we do.

At Schneider Electric, we uphold the highest standards of ethics and compliance, and we believe that trust is a foundational value. Our Trust Charter is our Code of Conduct and demonstrates our commitment to ethics, safety, sustainability, quality and cybersecurity, underpinning every aspect of our business and our willingness to behave and respond respectfully and in good faith to all our stakeholders. You can find out more about our Trust Charter here

Schneider Electric is an Equal Opportunity Employer. It is our policy to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status, or any other legally protected characteristic or conduct.