Claims Process Owner - Casualty

Description
USRM Casualty Insights and Solutions (I&S) is seeking an individual to lead and support casualty litigation, with a focus on process enhancements and outcomes. This role will partner closely with claims, staff counsel, and enabling teams to design and implement litigation processes that improve legal accuracy, strengthen decision-making, and deliver measurable results that support accuracy.

This position may have in-office requirements twice a month depending on candidate location.

Ideal Experience

• Extensive casualty litigation experience, including deep knowledge of claims handling, litigation strategy, staff counsel utilization, ALAE spend, and cycle time management.
• Experience leading and designing litigation processes and legal/claims workflows to improve accuracy, efficiency, and outcomes.
• Claims leadership experience with demonstrated ability to influence outcomes, lead cross-functional initiatives, and drive operational improvements.
• Experience creating clear process workflows, control points, escalation paths, and operating models to improve litigation handling.
• Strong analytical skills with demonstrated root cause problem-solving ability.
• Ability to collaborate with claims, legal, staff counsel, field leadership, and workstream leaders to design and implement process improvements.

Key Responsibilities

• Own the creation and implementation of litigation processes and strategies that support casualty legal accuracy, staff counsel utilization, and improved claim outcomes.
• Lead assigned casualty litigation workstreams and execution of key deliverables.
• Own litigation workflows to increase focus and proactivity from litigation strategy creation at onset through active legal engagement, barrier removal, and negotiation support throughout the life of the file.
• Develop process improvements that strengthen conversion management, ALAE control, cycle time reduction, and accurate cost per claim outcomes.
• Identify process gaps, control weaknesses, and decision-point breakdowns, and translate findings into clear process designs and operating changes.
• Align stakeholders across claims, legal, staff counsel, and enabling teams on priorities, milestones, and implementation plans.
• Analyze litigation trends, metrics, file reviews, and process observations to identify root causes, barriers, and opportunities for process redesign.

Qualifications

• Demonstrates superior claims/process knowledge/experience
• Advanced business operations knowledge to include understanding the functions value chain and market conditions</li><li>Displays a solid understanding of the functions strategy (ie Claims) and ensures strong alignment with the process(es) owned
• Proven ability to manage the process life cycle for multiple processes of varying complexity, as part of implementing business process changes
• Advanced presentation, communication, organizational, influencing, and relationship management skills
• Proven success leading change initiatives while establishing and maintaining effective relationships
• Displays strong research, problem solving, analytical, and critical thinking skills
• Knowledge of available data sources/elements and associated strengths and shortcomings
• Strong understanding of process mapping tools; can build process maps with no direction, and can help inform best practices in process mapping technology
• Solid knowledge of database software preferred
• Knowledge of business intelligence tools preferred
• Competencies typically acquired through a bachelor`s degree or equivalent experience
• Advanced degree preferred
• In addition, a minimum of 9 years of advanced leadership in claims process, operations, or project management
• Similar experience in a field directly related to the applicable process would be considered

About Us
Pay Philosophy: The typical starting salary range for this role is determined by a number of factors including skills, experience, education, certifications and location. The full salary range for this role reflects the competitive labor market value for all employees in these positions across the national market and provides an opportunity to progress as employees grow and develop within the role. Some roles at Liberty Mutual have a corresponding compensation plan which may include commission and/or bonus earnings at rates that vary based on multiple factors set forth in the compensation plan for the role.

At Liberty Mutual, our goal is to create a workplace where everyone feels valued, supported, and can thrive. We build an environment that welcomes a wide range of perspectives and experiences, with inclusion embedded in every aspect of our culture and reflected in everyday interactions. This comes to life through comprehensive benefits, workplace flexibility, professional development opportunities, and a host of opportunities provided through our Employee Resource Groups. Each employee plays a role in creating our inclusive culture, which supports every individual to do their best work. Together, we cultivate a community where everyone can make a meaningful impact for our business, our customers, and the communities we serve.

We value your hard work, integrity and commitment to make things better, and we put people first by offering you benefits that support your life and well-being. To learn more about our benefit offerings please visit: https://www.libertymutualgroup.com/about-lm/careers/benefits

Liberty Mutual is an equal opportunity employer. We will not tolerate discrimination on the basis of race, color, national origin, sex, sexual orientation, gender identity, religion, age, disability, veteran's status, pregnancy, genetic information or on any basis prohibited by federal, state or local law.

Fair Chance Notices

• California
• Los Angeles Incorporated
• Los Angeles Unincorporated
• Philadelphia
• San Francisco