Brand Operations Manager

About Us

We are a fast-growing jewelry brand looking for a highly organized, proactive, and detail-oriented Brand Operations Manager to help oversee day-to-day business operations across marketing, ecommerce, wholesale, and internal project management.

We are a small but growing team, so this role is ideal for someone who thrives in a startup environment, enjoys wearing multiple hats, and can help bring structure, organization, and follow-through to a fast-moving business.

This person will work directly with the founder and internal team to help keep projects moving, priorities organized, and departments aligned.

What You’ll Do

Brand Operations & Project Management

• Drive cross-functional projects and day-to-day operations by managing priorities, timelines, launches, approvals, and deliverables across marketing, ecommerce, wholesale, and operations to ensure the business stays organized and moving forward.
• Manage, maintain and improve internal systems, workflows and processes. 
• Act as a central point of coordination between founder, internal team members and external consultants by managing communication, task delegation, follow-ups, approvals, deliverables, and accountability
• Proactively identify operational gaps and bottlenecks while developing scalable processes and solutions to support company growth.
• Turn founder ideas into actionable plans and timelines
• Create structure and clarity in a fast-moving environment

Wholesale + Ecommerce Support

• Assist with retailer onboarding and account management (Nordstrom, Bloomingdale’s, Anthropologie, Free People, etc.)
• Lead and support Operations team in assortment planning, collection launches, product setup, promotional calendars and wholesale submissions
• Oversee Shopify storefront via double checking product listings, inventory organization, and operational workflows
• Help troubleshoot backend operational systems and retailer integrations
• Support multi channel reporting, analysis and inventory reviews
• Oversee and track wholesale purchase orders

Marketing Support

• Manage marketing consultants (social media/influencer/UGC consultant, email marketing consultant, graphic designer) while ensuring cohesiveness and alignment
• Collaboratively strategize, create and oversee marketing calendar and campaign timelines
• Communicate brand roadmap with consultants to ensure marketing is aligned across all channels
• Review creative briefs, campaign assets, and launch timelines
• Support reporting and analysis across marketing initiatives and seek growth opportunities
• Help manage other creative partners as needed for brand photoshoots (photographers, models, etc.)

Growth & Strategic Support

• Identify opportunities for business growth across wholesale and ecommerce channels
• Support retailer partnerships, brand collaborations, and new business opportunities
• Monitor sales performance, channel growth, and competitor trends to identify opportunities and inform strategy
• Pull and analyze reports across ecommerce, wholesale, influencer, and promotional channels to support data-driven decision making

Who You Are

• Highly organized and detail-oriented with strong follow-through
• A proactive self-starter who anticipates needs and solves problems independently
• Comfortable managing multiple priorities and projects simultaneously
• Strong communicator with the ability to balance strategic thinking and day-to-day execution
• Collaborative, adaptable, and excited by fast-paced, growing brands and wearing multiple hats

Qualifications

• 2–5+ years of experience in operations, project management, brand management or a similar role
• Experience working in ecommerce, fashion, beauty, jewelry, or consumer brands preferred but not required
• Familiarity with tools like Shopify, Asana, Klaviyo, Google Sheets, Canva, and Slack is a plus
• Experience coordinating cross-functional projects and timelines
• Strong organizational and communication skills are required
• Strong understanding of wholesale/dropship operations and major retail vendor portals highly preferred

Position Details

• Full-time
• Remote or hybrid depending on location
• Medical insurance contribution plan with employer covering 50% of monthly premium costs for employee coverage
• Company-provided work computer for use during employment
• Paid Time Off (PTO) with accrual-based structure: employees accrue 1 hour of PTO for every 40 hours worked
• Paid sick time totaling 40 hours annually
• Generous Set & Stones employee discount
• 401(k) plan with employer matching contribution
• Compensation: Starting at $72,000+ depending on experience
• Opportunity to grow alongside a fast-growing, entrepreneurial brand in a collaborative and creative environment

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